“How easy is it to make mistakes while using your website? How easy is it to correct these mistakes?”
To err is human… to leave users hanging when they make a mistake is a straight-up a**hole move. Think that language is uncalled for? Try listening to the words that come out of a frustrated user’s face-hole.
Michael Aldrich was aware of the danger of errors, so fail-safes were put in place to prevent them. Of course, the kinds of errors today’s eCommerce websites have to prevent are way more complex.
When you think of errors, images of form fields and search bars probably pop into your mind. You’ll likely think of areas where users are expected to make mistakes.
But we’re more concerned about the parts of your site that appear to be working well but are actually so full of glitches, it’s like Neo vs. Agent Smith up in there.
These are the most dangerous because you can’t fix errors you don’t know about.